Who makes projector lamps?
There are only handful of genuine projector lamp manufacturers in the market such as Philips, Osram, Ushio, Matsushita, Pheonix and Iwasaki with Philips being the leader in the industry. There is the common misconception among customers that projector manufacturers manufacture their own projector lamp, however this is not correct. For example, most Sony, InFocus, BenQ, Sanyo and Panasonic projectors in the market are originally equipped with a Philips brand projector lamp. Projector manufacturers contract one of these companies to manufacture the lamps, which are then delivered to the projector factory and shipped with your original projector or stocked to be later sold as replacements.
What does "OEM (or Original) Bulb with Generic Housing" mean?
OEM stands for Original Equipment Manufacturer. This is the exact same lamp that originally came with your projector or TV and has been assembled by the same manufacturer as the original brand for your projector. The ballast is also manufactured by the lamp manufacturer to insure optimal compatibility and longevity.
We get our bulbs directly from the six major lamp manufacturers which television/projector manufacturers use in their lamps, while we have our own manufacturer to produce the housing unit that surrounds the bulb. These lamps give you the exact same performance as one bought from the original manufacturer at a fraction of the price.
What does “OEM Equivalent (or Compatible) Lamp” mean?
These un-branded lamps are replicas of the same lamp but manufactured by a different well-known and approved lamp manufacturers. The price of this product will also be substantially lower. The overall quality of this product would be of 90% as compared with OEM bulbs.
Can I buy just the lamp or the housing on its own?
Unless otherwise specified on the product page on our site, all of our lamps come complete with the lamp and housing; we do not stock the individual parts.
Do you sell anything else, like ballasts, colour wheels or optical engines?
Unfortunately, we only sell lamp and housing units.
How long is the warranty on your products?
Unless otherwise specified on an individual product's page, all of our lamps come with a warranty of 180 days from the date of purchase. Should you have any problem during warranty period, please contact our Australian office on email@example.com for an exchange or refund.
How long do these lamps last?
Lamp lifetime varies by a number of factors (model and age of television/projector, regular usage), but most units are rated around 2000+ hours.
On your website, the description of my lamp says "OEM Bulb with Generic Housing" The lamp I received is an OSRAM, even though Sony says it should be a PHILIPS. Is this a problem?
All of our lamps come from one of the following six major lamp manufacturers and are considered OEM: PHILIPS, OSRAM, USHIO, PHOENIX, MATSUSHITA, IWASAKI. Though a different lamp may be in there, we ensure that the best lamp possible for your television/projector is sent to you. If, however, this is a problem, please feel free to contact us and we will help you return it for a refund.
Do I have to create an account to place an order with you?
In order to place an order with us, you will need to create an account through our website. This process is quick and only requires basic contact information (Name, address, e-mail, phone number) which we DO NOT share with any other services.
Education, Corporate and Government customers: We accept Purchase Orders. To place your order please email your PO to: firstname.lastname@example.org or call 1300 366 230.
We do price match. Please contact us on 1300 366 230 or email@example.com
10% discount is available for online orders AU$1 000.00 and over. Contact us prior to this purchase.
When will my package ship out?
If your order is placed on a weekday before 1:30pm Australian EST then it will be shipped that same day. However if your order is placed on a non-business day or after 1:30pm Australian EST then it will be shipped the next working day.
Orders under normal circumstances, will take 2-3 working days to arrive to any metropolitan areas within Australia and New Zealand, free of delivery charge.
IMPOTANT UPDATE: Due to the global outbreak of COVID-19; with on-line shopping demand and new restrictions implemented, orders will take bit longer to arrive. In order to ensure your safety, couriers will uniformaly disinfect after the goods arrive at each transfer point. We are doing everything to make sure your orders are delivered as soon as possible while we adopt additional safety measures to protect our people and customers. Thank you kindly for your support and patience during this challenging time.
Orders to regional/remote areas, under normal circumstances, will take 3-5 working days and have $9.95 ex. GST shipping fee.
Once your order is placed you will be provided with a courier tracking number via email, which you will be able to track. Alternatively you may track your order through My Account on the Apexlamps Factory Direct website.
Does the date of purchase count as the first business day?
No. The first business day of shipping would be its first full day in transit.
(Example: A package ships out Monday. Tuesday will be considered the first business day, Wednesday the second, etc.)
How securely will my package be shipped?
Every lamp we ship out comes in an individual cardboard box surrounded by dense packing foam. We then place this in a larger box filled with packing peanuts for a second layer of protection. Should your package arrive damaged, please refer to RMA process.
What does our Customer Service Centre provide?
Our customer service centre handles general enquiries, processing PO, payments and provides after sale services, e.g.: exchanges and refunds.
Do you have any technical support staff on site?
Unfortunately, we do not have any dedicated technical support staff on site. Our customer service staff can answer basic questions regarding problems with your lamp/television/projector, but for any in-depth analysis or troubleshooting tips, please contact your manufacturer's technical support line.
Do I have to hire someone to install this?
No. All of our lamps come in the housing for added ease of installation, no professional assistance is required.
Is there anything I should know about handling my lamp?
While you can handle the housing without any trouble, the one part of your lamp you want to avoid touching at all costs is the lens at the front. Oils from your fingers can damage the lens when heated during normal use, and can cause premature failure. If you do touch the lens during installation, please clean it with a smooth, dry cloth.
I have just installed a lamp and I'm still getting no picture. Is this a problem with my lamp?
Maybe. Please check that the lamp is properly seated and plugged in, and the cover is screwed securely over it, as most projectors and televisions will not light with the cover open as a safety feature. If it still does not fire after checking all of these factors, it might be an issue with your lamp or your television/projector; please contact your manufacturer's technical support line for more information.
The picture has gone out, but I still hear sound from my television. Is this a problem with my lamp?
Yes, and you should replace a new lamp immediately.
My television sometimes takes multiple attempts to start up, or sometimes takes longer and longer to start up. Is this a problem with my lamp?
Probably, though it could also be an issue with your power supply/ballast.
I heard a loud bang and suddenly I have no picture. Is this a problem with my lamp?
Yes. More than likely your lamp has blown. To verify, you will need to open up your television/projector to inspect the lamp. CAUTION: If a lamp has blown, there may be broken glass, please be careful when inspecting.
I've just installed my lamp and am still receiving a message saying that the lamp is nearing the end of its life. Is this a problem with my lamp?
Not necessarily. Most likely, the television/projector's timer needs to be reset, as it is still reading the hours left on your previously installed lamp. Please consult your owner's manual or your manufacturer's technical support line for information on how to reset the lamp life.
I've just installed my lamp and it is flickering. Is this a problem with my lamp?
Maybe. As there is mercury inside the lamp, it will be gasified when the lamp is turned on. During the gasification process, the lamp may flicker, but should stop after a few minutes. If it continues after a few minutes, there may be a problem with the lamp.
I've just installed my lamp and there is a smell of burning plastic. Is this a problem with my lamp?
Maybe. A slight burning smell can be normal for the first few hours of use, however if the smell persists or gets worse, it could be the lamp overheating, please shut down your unit to prevent any further problems.
My screen has a yellow/blue/green tint or has gone black & white. Is this a problem with my lamp?
No. Lamps themselves only pump out white light; issues with colour are an issue with the television/projector, either because of an aging LCD panel, or because of a bad colour wheel. Please consult your manufacturer's technical support line for troubleshooting on this.
A number of white dots have appeared on the screen. Is that a problem with the lamp?
Not likely. Check the lens of your projector/television and lamp first for any debris that might be causing image issues. If there is no debris, it is most likely a problem with the DMD chip, which will need to be replaced.
Why is the lamp you sent not fitting?
It could be any number of things. Please first double-check the model # of your television to ensure that the correct lamp was ordered.