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In using this website you are deemed to have read and agreed to the following terms and conditions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


All prices displayed on the website are subject to change at any time without notice. All prices listed on the Website include Delivery Costs.

Product Specification

Features and specifications of Apexlamps Factory Direct Products described or depicted on the Website are subject to change without notice. Apexlamps is an online business and will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.


We do price match. Please contact us on 1300 366 230 or

For Education, Corporate and Government customers:  We accept Purchase Orders. To place your order please email your PO to: or call 1300 366 230. Payment can be made by EFT or cheque.

10% discount is available for orders AU$1 000.00 and over. Contact us prior to this purchase.


IMPOTANT UPDATE: Due to the global outbreak of COVID-19; with on-line shopping demand and new restrictions implemented, orders will take bit longer to arrive. In order to ensure your safety, couriers will uniformaly disinfect after the goods arrive at each transfer point. We are doing everything to make sure your orders are delivered as soon as possible while we adopt additional safety measures to protect our people and customers. Thank you kindly for your support and patience during this challenging time.


Orders are placed through the website will be received by the warehouse and will be confirmed via your nominated email address. Apexlamps Factory Direct does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with Internet connections. Where you have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

Stock Declaimer

Our stock levels displayed on our website are synchronised to our warehouse stock; however, sometimes in rare circumstances we may encounter stock discrepancy due to network issues. If the item you have ordered is out of stock but our website states otherwise, we will contact you via email in the next business day. You will be provided with a choice of a full refund or a two week wait back-order.


We can only accept Credit and PayPal as payment. Our Terms are payment in full; all goods remain the property of the Company until paid for in full.

ATTENTION for NZ customers: Please be aware all our prices are base on AUD. Additional banking charges will occur if you choose to pay by NZ credit card. Apexlamps Factory Direct is not responsible for any additional banking charges nor exchange rate difference outside Australia by your bank/credit card company.


You hereby appoint Apexlamps Factory Direct as Your agent solely to engage a courier on your behalf to receive the Apexlamps Factory Direct Products at the point of dispatch or embarkation and deliver them to You. We try to ensure that all Apexlamps Factory Direct Products are delivered to Your courier in a prompt and timely manner. However, from time to time, it is possible that there may be delays in dispatch or embarkation of Apexlamps Factory Direct Products. Apexlamps Factory Direct does not accept any liability for loss or damage suffered by anyone as a result of any such delays nor for any delay by Your courier in delivering the Apexlamps Products to You. It is also your sole responsibility to make contact with Your courier should there be loss in Your delivery.

Cancellation Policy

Once the product/s has been shipped you can not cancel your order. In this instance a refund or exchange may be offered.

Refunds Policy

A refund or an exchange shall be offered, where a product is deemed faulty and/or the incorrect lamp was ordered. Any monies that have been paid to us which constitute payment shall be refunded. You will be provided with e-mail confirmation of the cancellation and refund. Refunds may take up to a total of one month to process; this timeframe starts from the delivery of the goods been shipped back to Apexlamps Factory Direct. Under no circumstances may a credit note be issued only refunds or exchanges are acceptable.


Unless otherwise stated, the services featured on this website are only available within the Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and Ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Apexlamps Factory Direct Australia, 2013 All Rights Reserved